Items where Author is "Fernandez-Sabiote, Estela"
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Journal Article
Sicilia Piñero, María, Caro Jiménez, Maria del Carmen and Fernandez-Sabiote, Estela (2021) Influence of emotions displayed by employees during service recovery. Spanish Journal of Marketing - ESIC, 25 (3). pp. 392-408. ISSN 2444-9709