Understanding the link between IS capabilities and cost performance in services: the mediating role of supplier integration

Teng, Teng and Tsinopoulos, Christos (2022) Understanding the link between IS capabilities and cost performance in services: the mediating role of supplier integration. Journal of Enterprise Information Management, 35 (3). pp. 669-700. ISSN 1741-0398

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Official URL: http://dx.doi.org/10.1108/jeim-08-2020-0321

Abstract

Purpose: The purpose of this study is to explore the link between information systems (IS) capabilities, supplier integration and cost performance in the service context. Specifically, it empirically investigates how supplier integration meditates the relationship between three dimensions of IS capabilities and cost performance in service firms. Design/methodology/approach: A survey of 156 UK service firms was conducted and the data analyzed to determine the role of supplier integration in mediating the effects of IS capabilities on firms' cost performance. The research model was tested using structural equation modeling (SEM), and the neural network model was used to rank the relative influence of significant predictors obtained from SEM. Findings: The results confirmed that supplier integration fully mediates the effects of information technology (IT) for supply chain activities and flexible IT infrastructure on cost performance and partially mediates the effect of operations manager's IT knowledge on cost performance. The results showed that operations manager's IT knowledge is the strongest predictor of supplier integration. Originality/value: This study takes a step toward quelling concerns about the business value of IS, contributing to the development and validation of the measurement of IS capabilities in the service operations context. Additionally, it adds to the emerging body of literature linking supplier integration to the operational performance of service firms.

Item Type: Journal Article
Keywords: Information systems in operations, IS capabilities, Supplier integration, Cost performance, Service supply chains, Neural network
Faculty: Faculty of Business & Law
SWORD Depositor: Symplectic User
Depositing User: Symplectic User
Date Deposited: 21 Jun 2021 08:44
Last Modified: 13 Jun 2022 13:00
URI: https://arro.anglia.ac.uk/id/eprint/706674

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