Veterans Universal Passport: a pilot of a health and social care record for UK ex-service personnel

Godier-McBard, Lauren R. and Fossey, Matt (2020) Veterans Universal Passport: a pilot of a health and social care record for UK ex-service personnel. BMJ Military Health. ISSN 2633-3775

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Official URL: http://dx.doi.org/10.1136/jramc-2019-001288

Abstract

Background: The transfer of care between different health and social care systems are often associated with poor outcomes and disengagement. Indeed, following the transition from military to civilian life, ex-service personnel report difficulties in navigating civilian health and social care services. Personal healthcare records are associated with a number of benefits, including improved continuity of care and patient empowerment. As such, this pilot project aimed to assess the benefits of the Veterans Universal Passport (VUP) in supporting UK ex-service personnel accessing NHS services. Methods: In-depth semi-structured interviewed were carried out with eight participants (3 ex-service personnel, 2 carers, 3 health and social care professionals) who had used the VUP. Interviews explored the benefits, challenges and unmet needs associated with the VUP. A thematic analysis was used to identify themes within this framework. Results: Participants felt that the VUP improved continuity of care and promoted a feeling of control over care. The military-specific nature of the VUP promoted a sense of identify and provided a ‘support scaffold’ for navigating the complexities of the civilian healthcare system. Challenges included awareness amongst health and social care professionals, and engagement of users. All participants suggested development into a digital application. Conclusions: Findings suggest that the VUP had a positive impact on veterans access to civilian health and social care services, highlighting that it provided a much-needed structure to their journey through treatment. Considering the parallels with other health and social care transitions, translation for other populations may be beneficial.

Item Type: Journal Article
Keywords: Personal Healthcare Records, Veterans, Transition, Military, Qualitative, Veterans Universal Passport
Faculty: Faculty of Health, Education, Medicine & Social Care
SWORD Depositor: Symplectic User
Depositing User: Symplectic User
Date Deposited: 24 Sep 2019 08:22
Last Modified: 09 Sep 2021 18:53
URI: https://arro.anglia.ac.uk/id/eprint/704785

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