Putting sexualized labour in the picture: Encoding ‘reasonable entitlement’ in the lap dancing industry

Hales, Sophie and Riach, Kathleen and Tyler, Melissa (2019) Putting sexualized labour in the picture: Encoding ‘reasonable entitlement’ in the lap dancing industry. Organization, 26 (6). pp. 783-801. ISSN 1461-7323

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Official URL: https://doi.org/10.1177/1350508418812560


This paper is based on a semiotic analysis of corporate websites in the lap dancing industry. Forming part of a larger ethnographic study of the UK lap dancing industry, it focuses on how the exchange relationship between dancers and customers is shaped by the industry’s online presence. Methodologically, it draws on Hancock’s (2005) semiotic approach to the analysis of organizational artefacts and Brewis’s writing on the importance of understanding how sex work is constructed and perceived (Brewis, 2005; Brewis and Linstead, 2000a, 2003). The paper shows the importance of corporate websites as virtual spaces that landscape customer expectations of the exchange relationship emphasizing how these expectations perpetuate, on the one hand, a very prescriptive range of body images shaping the performance and consumption of lap dancing work, and on the other, an ambiguous suggestion of open-ended possibility. The paper argues that, in combination, this landscaping of prescription and possibility constitutes a powerful organization of anticipation underpinning perceptions of reasonable entitlement within the lap dancing exchange relationship considering how this impacts upon the dancers’ experiences of this relationship. The analysis highlights both the importance of virtual corporate spaces in landscaping interactive service exchanges, as well as the intensification that results from the ambiguity encoded within these spaces, requiring service providers to reconcile anticipation and experience, prescription and possibility, within the exchange relationship.

Item Type: Journal Article
Keywords: Anticipation, corporate websites, interactive service work, landscaping, lap dancing industry, semiotics, sexuality, sexualized labour
Faculty: Faculty of Business & Law
Depositing User: Sophie Hales
Date Deposited: 26 Oct 2018 08:56
Last Modified: 09 Sep 2021 18:54
URI: https://arro.anglia.ac.uk/id/eprint/703753

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