PROGRESS: The PROMISE Governance Framework to Decrease Coercion in Mental Healthcare

Lombardo, Chiara and Van Bortel, Tine and Wagner, Adam and Kaminskiy, Emma and Wilson, Ceri and Krishnamoorthy, Theeba and Rae, Sarah and Rouse, Lorna and Jones, Peter (2018) PROGRESS: The PROMISE Governance Framework to Decrease Coercion in Mental Healthcare. BMJ Open Quality, 2018 (7). e000332. ISSN 2399-6641

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Reducing physical intervention in mental health inpatient care is a global priority. It is extremely distressing both to patients and staff. PROMISE (PROactive Management of Integrated Services and Environments) was developed within Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) to bring about culture change to decrease coercion in care. This study evaluates the changes in physical intervention numbers and patient experience metrics, and proposes an easy to adopt and adapt governance framework for complex interventions. PROMISE was based on three core values of: providing a caring response to all distress; courage to challenge the status quo; and coproduction of novel solutions. It sought to transform daily frontline interactions related to risk based restrictive practice which often lead to physical interventions. PROGRESS (PROactive Governance of Recovery Settings and Services), a five step governance framework (Report, Reflect, Review, Rethink and Refresh), was developed in an iterative and organic fashion to oversee the improvement journey and effectively translate information into knowledge, learning and actions. Overall physical interventions reduced from 328, through 241 to 210 across consecutive years (2014, 2015-16 and 2016-17 respectively). Indeed, the 2016-17 total would have been further reduced to 126 were it not for the perceived substantial care needs of one patient. Prone restraints reduced from 82 to 32 (2015-16 and 2016-17 respectively). During 2016-17, each ward had a continuous three-month period of no restraints and four-month without prone restrains. Patient experience surveys (n=4,591) for 2014-2017 rated overall satisfaction with care at 87% CPFT reported fewer physical interventions and maintained high patient experience scores when using a five-pronged governance approach. It has a summative function to define where a team or an organisation is, relative to goals and is formative in setting up the next steps relating to action,learning and future planning.

Item Type: Journal Article
Keywords: patient satisfaction, patient safety, quality improvement, mental health
Faculty: ARCHIVED Faculty of Science & Technology (until September 2018)
Depositing User: Dr Emma Kaminskiy
Date Deposited: 17 Jul 2018 13:28
Last Modified: 09 Sep 2021 18:56

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