VERA framework: communicating with people who have dementia

Blackhall, Amanda and Hawkes, David and Hingley, David and Wood, Steven (2011) VERA framework: communicating with people who have dementia. Nursing Standard, 26 (10). pp. 35-39. ISSN 2047-9018

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Official URL: https://doi.org/10.7748/ns2011.11.26.10.35.c8818

Abstract

This article presents a communication framework, devised by the authors, that could be used by healthcare professionals who come into contact with people who have dementia. The framework is based on four key concepts: validation, emotion, reassure and activity (VERA). It describes a stage-by-stage process of communication that guides nurses towards providing compassionate and caring responses. The framework was developed in response to students who said they find it useful to have structured guidance on how to interact with people who have dementia. The VERA framework offers a means of interpreting communication and responding appropriately.

Item Type: Journal Article
Keywords: communication, dementia, dementia care, interpersonal skills, older people
Faculty: ARCHIVED Faculty of Health, Social Care & Education (until September 2018)
Depositing User: Repository Admin
Date Deposited: 08 Jul 2013 10:30
Last Modified: 14 Nov 2019 16:04
URI: https://arro.anglia.ac.uk/id/eprint/295448

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