Commodification or transformation: measuring performance in the public sector

Adcroft, Andy and Willis, Robert (2005) Commodification or transformation: measuring performance in the public sector. International Journal of Knowledge, Culture and Change Management, 4 (1). pp. 243-252. ISSN 1447-9524

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Official URL: https://doi.org/10.18848/1447-9524/CGP/v04/59036

Abstract

Management reforms in the public sector represents the commodification of services and the deprofessionalisation of employees and, as such, cannot transform performance.

Item Type: Journal Article
Faculty: ARCHIVED Lord Ashcroft International Business School (until September 2018)
Depositing User: Repository Admin
Date Deposited: 28 Jul 2011 14:02
Last Modified: 29 Jun 2020 10:00
URI: http://arro.anglia.ac.uk/id/eprint/138373

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