Trust, control and knowledge transfer in small business networks

Massaro, Maurizio and Moro, Andrea and Aschauer, Ewald and Fink, Matthias (2019) Trust, control and knowledge transfer in small business networks. Review of Managerial Science, 13 (2). pp. 267-301. ISSN 1863-6683

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Official URL: http://dx.doi.org/10.1007/s11846-017-0247-y

Abstract

The ability to transfer knowledge effectively in the networks of small and medium-sized firms (SMEs) is paramount for supporting firm competitiveness. Our research is the first one that explores the joint effect of trust and control mechanisms on knowledge transfer in the case of networks of SMEs. We use a multiple case study approach based on six Italian networks of SMEs. We analyse the joint impact of different ethical based trustworthiness factors—namely benevolence and integrity—and the levers of control (LOCs)—namely, belief, boundary, diagnostic and interactive LOCs—on knowledge transfer between SMEs in networks. We find that trust substitutes for the implementation of boundary, diagnostic, and belief tools, while it works jointly with interactive tools in order to support knowledge transfer. These insights not only provide a rich foundation for follow-up research, but also inform SME managers about how to increase the effectiveness and efficiency of knowledge transfer with their network partners.

Item Type: Journal Article
Keywords: Trust, Control, Networks
Faculty: Lord Ashcroft International Business School
Depositing User: Matthias Fink
Date Deposited: 15 Feb 2018 10:59
Last Modified: 16 May 2019 10:12
URI: http://arro.anglia.ac.uk/id/eprint/702731

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