Benchmarking operations to promote learning: an internal supply chain perspective

Benton, Helen M. and Binder, Mario and Egel-Hess, Wolfgang (2007) Benchmarking operations to promote learning: an internal supply chain perspective. International Journal of Learning and Change. ISSN 1740-2875

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Abstract

Despite the widespread discussion of organisational learning, there is little scholarly contribution on promoting learning through the practical application of management tools. This is especially true in a complex internal supply chain context of an organisation. This paper seeks to address this gap by exploring and analysing the capability of the benchmarking tool to promote learning in the internal supply chain context of a large organisation. A longitudinal in-depth case study of a project that benchmarked the filling and packing internal supply chain with its internal and external interfaces was conducted within the German chemical company BASF. Four key management areas were identified to facilitate learning during a benchmarking project: knowledge management, change management, project management, and leadership. This research proposes a set of propositions combining benchmarking and learning within the context of internal supply chains that are grounded in the empirical data and the extant learning theory.

Item Type: Journal Article
Additional Information: Citation: Benton, H., Binder, M. and Egel-Hess, W., 2007. Benchmarking operations to promote learning: an internal supply chain perspective. International Journal of Learning and Change, 2(2), pp.145-169..
Faculty: Lord Ashcroft International Business School
Depositing User: Mr I Walker
Date Deposited: 18 Aug 2011 09:06
Last Modified: 29 Jun 2017 12:07
URI: http://arro.anglia.ac.uk/id/eprint/140057

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