Best practice: the management of service levels in the automotive industry - the engineering of service level agreements of the Daimler AG, brand Mercedes-Benz passenger cars

Kuhn, Joachim (2007) Best practice: the management of service levels in the automotive industry - the engineering of service level agreements of the Daimler AG, brand Mercedes-Benz passenger cars. In: UNSPECIFIED UNSPECIFIED. ISBN 9783574260919

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Item Type: Book Chapter
Additional Information: Citation: Kuhn, J., 2007. Best Practice: Management von Service Levels in der Automobilindustrie Die Konstruktion von Service Level Vereinbarungen am Beispiel der Daimler AG, Marke Mercedes-Benz Pkw. In: J. Schietinger and M. Pulverich, eds. Service Levels in der Logistik: Mit KPIs und SLAs erfolgreich steuern. Munich: Heinrich Vogel Publishing, pp.81-94..
Faculty: Lord Ashcroft International Business School
Depositing User: Mr I Walker
Date Deposited: 28 Jul 2011 09:19
Last Modified: 07 Jul 2016 12:49
URI: http://arro.anglia.ac.uk/id/eprint/137712

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